Returns & Exchanges

We want you to be completely happy with your purchase.

If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within 15 days from the day you receive the item.

The return shipping is free* (except for the merino wool mats).
We will send you a prepaid mailing label for complete hassle-free returns.

Note: this policy is for domestic US orders only. Due to the high cost of shipping internationally, we unfortunately cannot accept international returns unless it was an error on our part or the item arrived damaged. Thank you for understanding. 

Simply reply to your order confirmation email and let us know which items you are returning.
Or email nina@sagemoon.com to let her know the item/s you wish to return and the reason for the return.

  • Shipping your return
  • We will be provide a prepaid shipping label for returning the product. You may use the same envelope you received the item/s. 

  • Confirmation and processing the return
  • Once your return is received, we will send you a confirmation that your refund is being processed, and a credit will automatically be applied to your original method of payment.

  • *With the exception of the merino wool mats. You may return these for free if there is a defect but otherwise, you must cover the return shipping. 

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